7i97 Responsible Gaming — Your safety is our priority
We believe entertainment should always be safe and controlled. 7i97 helps you build healthy gaming habits.
Our protection tools
Deposit limits
Set a daily, weekly, or monthly deposit limit. This helps you stay within budget and reduces the risk of overspending. Once set, a limit takes effect immediately.
Time-out break
If you feel you need a break, take a time-out for 24 hours up to 6 weeks. During this time your account will be temporarily closed and no bets can be placed.
Self-exclusion
Choose self-exclusion for a long-term break. Our support team manages account closures for 6 months, 1 year, or permanently — available 24/7.
Gaming history review
View your bet history, win and loss statistics, and deposit and withdrawal records at any time. This information is useful for understanding your own gaming patterns.
Account security
Keep your account secure with a strong password, two-factor authentication, and SSL encryption. Get alerts about unexpected logins.
24/7 Bengali Support
Our live chat support is always ready to help with any issue. Speak in Bengali and get assistance quickly. Share any gaming-related concerns with us.
Age restriction is mandatory
7i97 is only for people aged 21 and above. Age verification is mandatory when opening an account. Use of gaming platforms by minors is strictly prohibited. If there are children or teenagers in your household, enable Parental Control on your device and never share your login details with anyone.
Responsible gaming tips
Follow these tips to maintain healthy gaming habits. Remember, gaming is entertainment — not a way to earn income.
Set a fixed budget before you play and stick to it — avoid placing more bets in an attempt to recover lost money.
Think of gaming as a fun activity. Winning is not guaranteed — the chance of losing exists equally on every bet.
Take regular breaks. Playing for long stretches without a break can cause mental stress. It is good to take at least 10-15 minutes off every hour.
Do not game while drinking or under emotional stress — it reduces your ability to make sound decisions.
Never bet with borrowed money or emergency savings. Only use money that, if lost, will not cause problems for your family.
Spend time with family and friends. Be mindful that gaming does not affect your social and family life.
Benefits of limits and breaks
7i97 gives you multiple settings to control your own gaming. Use them and stay protected.
Deposit limit: Set a maximum daily / weekly / monthly deposit amount. Reducing a limit takes effect immediately.
Session time limit: Decide in advance how long you will play in each gaming session. You will receive an automatic reminder when the set time is up.
Cooling-off period: Take a break for 24 hours, 7 days, or 30 days. Logging in will not be possible during this time.
Self-exclusion: Keep your account fully closed for 6 months or longer. Notify our live chat support and the arrangement will be made 24/7.
Permanent account closure: If you feel gaming needs to stop completely, email [email protected] — we will act promptly.
Signs of problematic gaming
If any of the signs below apply to you, it is time to seek help. Stay aware — taking early action is the best protection.
Repeatedly betting to recover lost money
Trying to make up losses by placing larger bets after a loss is one of the main signs of problematic gaming.
Hiding gaming from family and friends
Concealing your gaming habits or spending, and giving false information to family, is a warning sign.
Not stopping despite financial hardship
Taking on debt, using emergency funds, or continuing to game while skipping bill payments is dangerous behaviour.
Feeling uneasy or restless when not gaming
Feeling mentally restless, irritable, or anxious when you stop playing can be a sign of gaming addiction.
Neglecting work, studies, or sleep
Giving up daily responsibilities, professional work, or adequate sleep for gaming is a serious warning sign.
Failing despite trying to stop
Making multiple attempts to reduce or stop gaming without success indicates a need for professional support.
Self-exclusion process
To request self-exclusion, apply in just a few steps. Our team will act quickly.
Contact us via live chat or email
Connect with our 24/7 live chat support or email [email protected]. Let us know that you want self-exclusion.
Choose the length of your break
Tell us how long you want to take a break — options of 6 months, 1 year, or permanent are available.
Identity verification
Your account details will be verified for security purposes. This is a simple and quick process.
Account will be deactivated
Once the request is confirmed, your account will be deactivated and cannot be reactivated before the set period ends.
Deposit limit settings
Use deposit limits to keep yourself protected. It is one of the most effective ways to game responsibly.
Daily limit: Set the maximum amount you can deposit each day. Once the limit is reached, deposits are blocked for the rest of that day.
Weekly limit: Set a total deposit cap for seven days. This helps with long-term budget planning.
Monthly limit: Set a limit on how much you can deposit in a month. This is the strictest method of budget control.
Reducing a limit: Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period.
Sources of help
If gaming feels like it has become a problem, do not wait — get help. We are always here for you.
7i97 live chat support
Our Bengali-speaking support team is available 24/7. They can help with any gaming concerns, self-exclusion requests, or limit settings.
Email Support
If you want to share your concerns in detail, email [email protected]. We will respond as quickly as possible and take the necessary steps.
Responsible gaming FAQ
Enjoy safely — with 7i97
Enjoy gaming in line with responsible gaming principles. Cricket betting, slots, and much more are waiting for you on our platform.